A message that looks familiar can still come from an impersonator. Taking time to verify a request can help protect your personal information.

Pause before responding

Be cautious about unexpected requests for account information or payment. The Federal Trade Commission’s scam guidance describes warning signs such as pressure to act immediately and requests to pay in unusual ways.

Contact the organization directly

If a message concerns an account you use, reach the organization through a website or phone number you already trust. Do not rely on the contact details in the suspicious message.

For Okinus support, use our contact page or call 800-472-1334. Open the customer account portal through the payment link on the Okinus site rather than an unexpected message.

Learn about identity-theft protection

The FTC explains credit freezes and fraud alerts, including how to contact the credit bureaus and how the two protections differ. Use those official instructions if you want to learn more.

Know where to report a concern

Report suspected scams through ReportFraud.ftc.gov. If you believe someone has misused your identity, IdentityTheft.gov provides recovery guidance.

If your concern involves an Okinus account, call our team for the appropriate secure support path. Do not send account numbers or sensitive documents through general email or chat.